- Client focused skills for professional services staff
- Attitudes to selling and negotiation
- Meeting genuine client needs
New team members of professional services firms.
Emma is new to the firm and Tom has only recently joined. Their partner, Roland is inducting them into the firm. Sadly his approach to client relationships is horribly outdated. He gives a client what he is prepared to provide instead of discovering their specific needs. The new joiners are perplexed as he shares his eccentric beliefs. This workshop was commissioned by one of the Big 4 accountancy firms as a means of embedding the importance of consultancy skills as well as technical expertise to their new joiners.